CDU's Your Voice Student Network in running for key award

Charles Darwin University’s (CDU) Your Voice Student Network has been shortlisted for an award at the upcoming Ashton Media 2023 CX Awards which recognises excellence in customer experience in Australia and New Zealand.

The Your Voice Student Network has been nominated in the best Customer Experience (CX) category, which focuses on stand-alone initiatives that make the customer experience more convenient, inspiring, meaningful or rewarding.

CDU Director Student and Academic Services Lisa-Marie Stones said the Your Voice Student Network connects and enables students to guide the student experience at CDU.

“The Your Voice Student Network provides a mechanism to embed the student voice into university decisions,” Ms Stones said.

“Through workshops, focus groups, interviews, surveys and more, students share their feedback and perspectives to help shape initiatives and even make friends along the way."

The program has 180 active members and a team dedicated to engaging the student network and providing a customer feedback service.

CDU has been shortlisted for the best CX category award alongside organisations such as Bupa, Optus, Kmart, Bank of New Zealand, HSBC, Officeworks and New Zealand Post.

“This brilliant initiative is hitting the ball out of the park when it comes to meeting CDU’s strategic objective and enduring principle of putting students at the heart of decision-making," she said.

“The more student voices we have, the more we can improve the CDU experience."

The Ashton Media 2023 CX Awards will be held in Sydney on November 9.