Purpose

To send Communication Items

This job processes approved (where required) and unsent Communication Items, sending out the relevant communication such as Emails and SMS messages. Connect Notices display when the user accesses the system as per current functionality. Hard copy letters are sent by a manual process.

Once all the Correspondence Items are processed and completed, information is available regarding the number of correspondence items sent and unable to be sent.
This job uses the priority list defined in CORW0100 to determine the email address or mobile number to use for a given communication item.

Where errors are encountered in the processing of dynamic Person ID Groups, the failed person IDs are included in a person ID Group created for this purpose, and the job continues to run. After completion the user can check the error log for information on the job (S_LOG_TYPE = SN-COM-ITM). The error log contains information that advises the user whether the job completed with or without errors.

This log can be run using the parameter form Log Creation date parameter and the job will attempt to run the failed records. It is assumed that the user will attempt to rectify the problem that caused the error prior to re-running the job (the newly created log creation date entry will only be added after the parameter form is re-entered).

See Understanding Correspondence - How Correspondence Items are Created.

See Maintaining Correspondence Types (CORF2110).

See Register Correspondence Item (CORF2310).

This job is accessed from the main menu.

Send Approved Communication Items block

Parameters tab

• Log Creation Date
• Communication Type
• Communication Items Job Run ID
• Person ID
• Person ID Group
• Applicant ID

You may not specify both a Log Creation Date AND a combination of the remaining parameters.

Communication items are sent based on the following rules

• If no restrictions are set for the user they are able to send any communication item
• If restrictions are set and a communication item requires approval then the user will be able to send the communication item only if they have the approve privilege
• If restrictions are set and a communication item does not require approval then the user will be able to send the communication item only if they have either the create or the edit privileges

For Person ID, Person ID Group and Applicant ID: one and only one of these must be specified.