Correspondence Glossary

Correspondence and Communication Glossary

The terms used in the Correspondence and Communication Subsystem are described below. The relationships between data and concepts used in this Subsystem are explained in detail in the Understanding Correspondence and Understanding Communication Online Help pages.

Field Name Or Term	Description
Advanced Queue	Advanced Queue (1) stores the information from the DBMS JOB database, passes it through Read Email Account in JAVA and Advanced Queue (2) sends information back into the Callista SMS system (Record Incoming Correspondence).
Autonomous Process	The process that runs autonomously in the background and processes Communication Templates to create Communication Items, such as letters, emails and sms.
Block When Encumbered Lamp	Indicates whether generation of the Correspondence Item is blocked when the recipient is encumbered.
Calendar Instance Reference	Identifies the Calendar Instance to which the correspondence is related - this usually applies when a Calendar Instance is specified as a System job parameter but may also be manually recorded here.
Correspondence/Communication Category	The code of an institution-defined Correspondence Category. Used to define sets of system-generated and non system-generated Correspondence/Communicaiton Items that are due to be sent to a student.
Correspondence/Communication Delivery Type	The media or device for sending and receiving Communication Items, for example, letter, email, sms. Delivery Types are defined in CORF2600.
Correspondence/Communication Items Wizard	The Correspondence/Communication Items Wizard (CORW2000) allows users to: View previous correspondence and re-send them, if necessary. Create ad hoc Communication Items based on a Communication Template and relevant contextual information. View items that are awaiting review and approve or reject them. Force the system to send an item immediately instead of waiting for the CORJ5000 job to run.
Correspondence/Communication Registry	A table in the database that holds a record of all Communication Items that have been created and sent through the system. It includes items that were created but were rejected on review by an authorised user. This register is accessed via the Correspondence/Communication Items Wizard (CORW2000).
Correspondence/Communication Template	Templates are defined using the 'Correspondence/Communication Template Wizard' (CORW0550).
Correspondence/Communication Trigger	An event (on an insert/update/delete event in the database) that can generate Communication Items. A number of Callista tables have system Correspondence/Communication Triggers associated wiht them for which conditions can be defined that will 'trigger' the generation of correpondence. See the Correspondence Trigger Registry for a list of the tables and their system triggers.
Correspondence/Communication Type	The code of an institution-defined type of correspondence/communication. Correspondence/Communication Types may include system-generated documents such as enrolment forms, fee invoices and certificates of results, together with non system-generated documents, such as university handbooks and teaching and learning materials.
Course Version Reference	Identifies the course version to which the correspondence is related - this usually applies when a course version is specified as a System job parameter but may also be manually recorded here.
Detail Format Type	The format in which a copy of a Correspondence Item is saved.
External Reference	Is the file location of a copy of a Correspondence Item saved externally to Callista.
Letter Parameter	The code of an institution defined parameter, that is mapped to System defined Letter Parameters.
Letter Phrase	The code of an institution-defined phrase, that contains text.
Letter Templates	The Microsoft Word document used by a System Letter, for the creation of correspondence.
Processed Email Action	Determines what action to take when the email has been processed (mark as READ or DELETE).
Reference Number	A system-generated reference number that identifies the Correspondence Item.
Request Job Run Output Reference	Applies to system-generated correspondence and identifies the job output that produced the Correspondence Item. This permits the job output to be located and Correspondence Items to be reproduced.
Subject	The Message Subject for a Messaging Correspondence Type.
Substitution Tag	SQL queries that returns data from the Callista database and enables it to be drawn into Communication Items. Substition Tags are defined in CORW0400. They are inserted into the Template as part of the content.
System Generated	Specifies whether the Correspondence Type is system-generated or non-generated. System-generated Correspondence Types must be linked to one or more Correspondence Type job outputs.
System Letters	The Correspondence Type and reference number of a letter. System Letters contain institution-defined Letter Parameters, and Letter Template filenames.
Tracking ID	The identification number of the tracking item created to monitor this Correspondence Item.
Tracking Status	The status of the tracking item created to monitor this Correspondence Item.
Unit Version Reference	Identifies the unit version to which the correspondence is related - this usually applies when a unit version is specified as a System job parameter but may also be manually recorded here.

Last modified on 31 May, 2012 2:44 PM

History Information:

Release Version	Project	Change to Document
15.0	1722 - 11g Upgrade	Added Communication terms & changed heading to include Communication.