Where a User Message is recorded for a particular message number, the user message will display in the pop-up alert window. An extra button, 'Help', will also be displayed. Selecting this button displays the original system message.

Selecting the Self Serve Message button displays an overlay where messages can be recorded specifically for Callista Connect web functionality. Where a system self serve message is recorded for a particular message number, the self serve message is displayed in Callista Connect in a manner determined by the message display type (eg. a pop-up browser window or a piece of text in the web page). However, unlike the user message mentioned above, no Help button is included. If the message 'User Change Message Display Type' indicator has been system set (ticked), the user administrator may update the message display type. However the choice of available display types may be limited in order to preserve System integrity.

Another function of the self serve message is the ability to override the alert type. For example: a warning may display in ENRF3000 that a student cannot be enrolled in a particular course attempt as the course is DISCONTINUED, but the action is not prevented. In the self serve message, the alert type could be set to ERROR, preventing the user from enrolling in the DISCONTINUED course attempt. Override alert types are system defined; a user administrator cannot specify them.

Selecting the Include in Activity Logging indicator enables the error, when encountered by a student whilst within a WEB application, to appear within the Activity Log for the student. For further details on activity logging refer to the Activity Logging section in Understanding Callista Connect Manager.

Tip: When querying or updating self serve messages, select 'Window -> Tile' from the pull-down menu so that context system message details are visible.

Selecting the System Message button returns to the System Message block.

Note: the Self Serve Message button and overlay is only available when Callista Connect is installed.

The use of this form is fully documented in message.doc - Message Customisation in the Technical Documentation accompanying Callista.