Purpose

This form enables a search for a Full Person Service Request.

Anticipated Frequency

As required

This form enables the user to search for a Full Service Request that is recorded in the system by entering any combination of the following fields:

• Request Person ID
• Request Person Surname
• Request Person Given Names
• Request ID
• Request Status
• Request Category
• Request Owner
• Org Unit (of Owner)
• Request Date Range
• Enquiry Type
• Target Response Date range.

The retrieved records are displayed as a summary list. If a record is selected (using the 'Select' button in the Person Service Request block, it will be opened in Record Person Service Request (SRMF2000).

This form can only be accessed via the Enquiry Search button in SRMF2000.

The Find Person Service Request block contains:

• Person ID
• Surname
• Given Names
• Request ID
• Request Date From
• To
• Request Category (Pop)
• Request Status (Pop)
• Owner Person ID (LOV)
• Owner Org Unit Code (LOV)
• Enquiry Type (LOV)
• Target Response Date From
• To

Buttons

• Find Person (ADMF1211)
• Calendar Lookup (overlay)
• Find
• Clear
• Back

The Person Service Request block contains:

• Request ID
• Person ID
• Person Name
• Category
• Status
• Request Date
• Target Response Date
• Current Correspondence Address

Button

• Select (SRMF2000)

The Service Request Enquiry Detail block contains:

• Enquiry ID
• Enquiry Type
• Status
• Description

Button

• Back To Query

Rules/Notes:

Validations include:

• An error message will be displayed if Request From and To Dates are not null and Start Date is greater than End Date.
• An error will be displayed if Target Response From and To Dates are not null and Start Date is greater than End Date.
• A warning message will be displayed if the search parameter is Request Category only.
• A warning message will be displayed if the search parameter is Request Category/Owner Org Unit Code only.
• A warning message will be displayed if the search parameter is Request Category/Service Request Category Type only.
• A warning message will be displayed if the search parameter is Request Category/Target Response Date Range only.

Request Category is a Mandatory field and is defaulted to 'ENQUIRY'.

If Target Response Date range/Request Date range is used as a search parameter, all request with a Target Response/Request Date Date equal to or between the dates specified (inclusive) will be returned by the search. If one of the dates is entered but not the other ( i.e. only Start Date or only End Date is entered), the logic will be:

• If the Start Date is entered, End Date will set to 31/12/9999 in the search and the End Date on the screen will leave as NULL;
• If End Date is entered, Start Date will set to 01/01/1900 in the search and the Start Date on the screen will leave as NULL.

When searching Request ID, Surname and Given Names field, standard Oracle wildcards can be used. For example % or _.

Do not use F7/F8 to execute search record, use the Find Button. If F7/F8 is pressed, a message ‘To retrieve records use the Find button’ will be displayed.

The Person Service Request block

An example of using SRMF2100.

An Administrator may run a search on all Enquiries for the Owner Org Unit with a Request Status of 'INPROGRESS'. This search is likely to return more than one record in the Person Service Request block. The Administrator can then look down the list and bring up details on any that he/she believes require particular attention by selecting the 'Select' button and being taken to Record Person Service Request (SRMF2000).