Purpose

To record student complaints and appeal details.

SubSystem

Enrolments

This form is used to record appeal details. As the types of appeals recorded vary from institution to institution, depending on the policies of each institution, an institution-defined appeal type can be recorded for each appeal.

External appeal details can only be recorded if the internal appeal has an unsuccessful outcome recorded.

It will also be possible to record details of documents that support or otherwise relate to an appeal by:

• Uploading documents, or
• Recording references to documents stored in an external document management system.

When the user wishes to upload a document, a Document Type must be specified before selecting and uploading the document. A new system Document Type will be created. When the user wishes to reference an external document, they need only insert the relevant details in the External Reference field.

This form can be accessed in three ways:

• In context, via the Maintain Person Encumbrance (ENRF6310) form
• In context via the Amend Marks/Grades (ASSF53B0) form
• In context via the Maintain Student Progression Outcome (PRGF6610) form

The Person block contains:

• Person ID
• Sex
• Date Of Birth

The Person Encumbrance block contains:

• Encumbrance Type
• Start Date
• End Date

The Person Encumbrance Appeal block contains:

• Appeal Type
• Appeal Detail
• Date Received
• Finalise By
• Appeal Status
• Responsible Person ID
• Attended Hearing Interview (Yes/No Radio buttons)
• Hearing/Interview Date
• Student Comments
• Outcome Type
• Outcome Date

Buttons

• External Appeal
• Document (goes to Appeal Documents block)

The Appeal Documents block contains:

• Document ID
• Document Type (LOV)
• Filename
• Creation Date
• Creator Person ID
• MIME Content Type
• External Reference
• Comments

Buttons

• Open
• Upload
• Back

Rules/Notes:

When an appeal is created, the Appeal Status defaults to PENDING.

The default status may be overridden with any status mapped to PENDING as long as a final outcome has not been recorded.

When a SUCCESSFUL/UNSUCCESSFUL Outcome Status is recorded, the Appeal Status is automatically updated to COMPLETED.

Note: Status values above, are system values. Different institution-defined values may be mapped to these.

The following details are maintained in tables as there are no associated forms:

• Maintain Appeal Type - APPEAL_TYPE
• Maintain Appeal Status - APPEAL_STATUS
• Maintain Appeal Outcome Type - APPEAL_OUTCOME_TYPE