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SRMJ0040 - Service Request Response - Batch
Purpose |
This job prints responses in batch mode. |
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SubSystem | Enquiry Management | |
Normally Run by | Enquiry Specialist | |
Anticipated Frequency |
As required |
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Structure | Block | Send Batch Email Service Request Response |
Tab | Parameters |
This function enables a user to print responses in batch mode. It would be used where Response Method = Mail, Fax or In Person and Response Mode = Batch. The following details are added to each printed response: Date, Reference number of request, Salutation, Recipient’s address and Signature block. Salutation and Signature block details are taken from the Request Correspondence Configuration. The function creates the following correspondence records:
The Correspondence Type used is the Printed Correspondence Type defined in the Request Correspondence Configuration for the owner Org Unit and linked to this job. The Issue Date and Message Content are populated in the Outgoing Correspondence/Correspondence Detail records. The function creates a Person ID Group (PIG) containing the Person ID corresponding to each response printed. Note that a Person may be in the PIG more than once, since a Person my have more than one response in the same batch. The PIG can then be used to print mailing labels for the responses. The PIG will have a name that identifies it as a Service Request Response PIG, and will be date-stamped (date and time). The ownership of the Person ID Group defaults to the current user (i.e. the user who scheduled the job). This parameter allows the user access to the ID group for running IDGR2100 (see Produce Mailing Labels). The function also creates a picking list that lists all the requests included in a batch print job, and the response method for each. There may be multiple requests per person ID in the same job. The list shows the following data:
This job is accessed from the main menu. |
The Send Batch Email Service Request Response block contains: Parameters Select either ...
Or a combination of the following parameters ...
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Rules/Notes: Validations include:
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Layout of Each Service Request Response: Mr John Jones <person_display_v.title_name> 11 May 2005 <sysdate> Re: Request ID 657665 <request_corr_configuration.request_id_ref_text||’ ‘||service_request.person_request_id> Dear John, <Refer to the logic specified in processing for saluation name> If you missed your exam for medical reasons or special circumstances you can apply for a deferred exam. The deferred exam application form is available on the Student Central web-site. If you missed your exam because you misread the timetable you must contact your lecturer to see if he or she is able to make other arrangements for you. Yours sincerely, <request_corr_configuration.signature_block> |
Rules/Notes: A new page is started for each Response ID and the page number is restarted for each Request ID and Response ID. A page number is printed at the bottom right hand corner of each page. |
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Layout of the Picking List
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Rules/Notes: | ||||||||||||||||||||||||||||||
Layout of the Batch Exception Report Service Request Response – Batch Exception Report Creation Date: <sysdate>
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Rules/Notes: |
Below is the structure of the table columns and the source they are populated from.
CORRESPONDENCE_ITEM
Field Name | Source/Value |
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CORRESPONDENCE_TYPE |
request_corr_configuation.correspondence_type |
REFERENCE_NUMBER | Sequence number |
CREATE_DT | Sysdate |
ORIGINATOR_PERSON_ID | Service_request.request_person_id |
REQUEST_NUM | Null |
S_JOB_NAME | SRMJ0040 |
REQUEST_JOB_ID | Null |
OUTPUT_NUM | 1 |
REQUEST_JOB_RUN_ID | Null |
CAL_TYPE | Null |
CI_SEQUENCE_NUMBER | Null |
COURSE_CD | Null |
CV_VERSION_NUMBER | Null |
UNIT_CD | Null |
UV_VERSION_NUMBER | Null |
S_OTHER_REFERENCE_TYPE | SRV-RQST |
OTHER_REFERENCE | P_request_id|| ‘|’ || p_response_id |
UPDATE_WHO | User |
UPDATE_ON | Sysdate |
COMMENTS | Null |
CORRESPONDENCE_DTL
Field Name | Source/Value |
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CORRESPONDENCE_TYPE |
request_corr_configuation.correspondence_type |
REFERENCE_NUMBER | Correspondence_item.reference_number |
S_CORD_FORMAT_TYPE | Text |
CORD_TEXT | Null |
EXTERNAL_REFERENCE | Null |
UPDATE_WHO | User |
UPDATE_ON | Current date |
S_MESSAGE_CONTENT_TYPE | Null |
MESSAGE_CONTENT | Null |
SUBJECT | Null |
OUTGOING_CORRESPONDENCE
Field Name | Source/Value |
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PERSON_ID | Service_request.request_person_id |
CORRESPONDENCE_TYPE | request_corr_configuation.correspondence_type |
REFERENCE_NUMBER | Correspondence_item.reference_number |
ISSUE_DT | Correspondence_item.create_dt |
DT_SENT | Null |
UNKNOWN_RETURN_DT | Null |
ADDR_TYPE | Null |
TRACKING_ID | Null |
UPDATE_WHO | User |
UPDATE_ON | Current date |
COMMENTS | Null |
MESSAGE_SEQUENCE_NUMBER | Null |
S_MESSAGE_DELIVERY_TYPE | Null |
MESSAGE_DESTINATION | Null |
MESSAGE_STATUS | Null |
MESSAGE_FAILURE_REASON | Null |
S_MESSAGE_CONTENT_TYPE | Null |
OUT_CORRESPONDENCE_REF
Field Name | Source/Value |
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PERSON_ID |
Service_request.request_person_id |
CORRESPONDENCE_TYPE | request_corr_configuation.correspondence_type |
REFERENCE_NUMBER | Correspondence_item.reference_number |
ISSUE_DT | Correspondence_item.create_dt |
SEQUENCE_NUMBER | Auto number generated |
CAL_TYPE | Null |
CI_SEQUENCE_NUMBER | Null |
COURSE_CD | Null |
CV_VERSION_NUMBER | Null |
UNIT_CD | Null |
UV_VERSION_NUMBER | Null |
OTHER_REFERENCE | P_request_id|| ‘|’ || p_response_id |
S_OTHER_REFERENCE_TYPE | SRV-RQST |
Last Modified on 12 May, 2005