Purpose

This job sends an immediate single email response after its creation.

Anticipated Frequency

As required

The purpose of this job is to send a single email response immediately after the creation of the response. It is activated from the Send button in Maintain Service Request Response (SRMF2200). The email comprises a response contained in the body of the email, as well as one or more attachments. The subject text for the email is taken from the Request Correspondence Configuration. The email address to be used is taken from the Person table record if possible, otherwise from a current person address record or a valid person delivery type destination record respectively.

The function creates the following correspondence records:

• Correspondence item
• Correspondence detail
• Correspondence detail attachment if required
• Outgoing correspondence
• Outgoing correspondence reference

The Issue Date and Message Content are populated in the Outgoing Correspondence/Correspondence Detail records.

This job has no block and is run when the Send button is selected in Maintain Service Request Response (SRMF2200).

No block

Rules/Notes:

Validations include:

• No Correspondence Type found (checking that the Correspondence Type they entered exists).
• The person does not have a current valid email address.
• Attachment file name not found in the specified directory.
• Response size exceeded maximum limit for sending.
• Attachment size exceeded maximum limit for sending .

Example of an email response:

Re: Request ID 657665

Dear John,

If you missed your exam for medical reasons or special circumstances you can apply for a deferred exam.

The deferred exam application form is available on the Student Central web-site. If you missed your exam because you misread the timetable you must contact your lecturer to see if he or she is able to make other arrangements for you.

Yours sincerely,
V Helpful
Service Center Manager