| Top of SRM | Index | Table of Contents | Feedback | |
SRMJ0030 - Service Request Response - Immediate
| Purpose |
This job enables the production of a single printed response immediately after the creation of the response |
|
| SubSystem | Enquiry Management | |
| Normally Run by | Enquiry Specialist | |
| Anticipated Frequency |
As required |
|
| Structure | Block | No block |
| This job enables a user to produce a single printed response immediately after creation of the response. It is activated from the Send button in Maintain Service Request Response (SRMF2200). It would be used where Response Method = Mail, Fax or In Person and Response Mode = Immediate. The following details are added to each printed response: Date, Reference number of request, Salutation, Recipient’s address and Signature block. The function creates the following correspondence records:
The Correspondence Type used is the Printed Correspondence Type defined in the Request Correspondence Configuration for the owner Org Unit and linked to this job. The Issue Date and Message Content are populated in the Outgoing Correspondence/Correspondence Detail records. This job has no block and is run when the Send button is selected in Maintain Service Request Response (SRMF2200). |
No block |
Rules/Notes: Validations include:
|
Example of the immediate email response. Mr John Jones <person_display_v.title_name> 11 May 2005 <sysdate> Re: Request ID 657665 <request_corr_configuration.request_id_ref_text|| ’ ‘||service_request.person_request_id> Dear John, <Refer to the logic specified in processing for salu tation name> If you missed your exam for medical reasons or special circumstances you can apply for a deferred exam. The deferred exam application form is available on the Student Central web-site. If you missed your exam because you misread the timetable you must contact your lecturer to see if he or she is able to make other arrangements for you. Yours sincerely, <request_corr_configuration.signature_block> |
Rules/Notes: |
Below is the structure of the table columns and the source they are populated from.
CORRESPONDENCE_ITEM
| Field Name | Source/Value |
|---|---|
| CORRESPONDENCE_TYPE |
Request_corr_configuation.correspondence_type |
| REFERENCE_NUMBER | Sequence number |
| CREATE_DT | Sysdate |
| ORIGINATOR_PERSON_ID | Service_request.request_person_id |
| REQUEST_NUM | Null |
| S_JOB_NAME | SRMJ0030 |
| REQUEST_JOB_ID | Null |
| OUTPUT_NUM | 1 |
| REQUEST_JOB_RUN_ID | Request_job_run.request_job_run_id |
| CAL_TYPE | Null |
| CI_SEQUENCE_NUMBER | Null |
| COURSE_CD | Null |
| CV_VERSION_NUMBER | Null |
| UNIT_CD | Null |
| UV_VERSION_NUMBER | Null |
| S_OTHER_REFERENCE_TYPE | SRV-RQST |
| OTHER_REFERENCE | P_request_id|| ‘|’ || p_response_id |
| UPDATE_WHO | User |
| UPDATE_ON | Sysdate |
| COMMENTS | Null |
CORRESPONDENCE_DTL
| Field Name | Source/Value |
|---|---|
| CORRESPONDENCE_TYPE |
Request_corr_configuation.correspondence_type |
| REFERENCE_NUMBER | Correspondence_item.reference_number |
| S_CORD_FORMAT_TYPE | Text |
| CLOB (previously named CORD_TEXT) | Null |
| EXTERNAL_REFERENCE | Null |
| UPDATE_WHO | User |
| UPDATE_ON | Current date |
| S_MESSAGE_CONTENT_TYPE | Null |
| MESSAGE_CONTENT | Null |
| SUBJECT | Null |
OUTGOING_CORRESPONDENCE
| Field Name | Source/Value |
|---|---|
| PERSON_ID | Service_request.request_person_id |
| CORRESPONDENCE_TYPE | Request_corr_configuation.correspondence_type |
| REFERENCE_NUMBER | Correspondence_item.reference_number |
| ISSUE_DT | Correspondence_item.create_dt |
| DT_SENT | Null |
| UNKNOWN_RETURN_DT | Null |
| ADDR_TYPE | Null |
| TRACKING_ID | Null |
| UPDATE_WHO | User |
| UPDATE_ON | Current date |
| COMMENTS | Null |
| MESSAGE_SEQUENCE_NUMBER | Null |
| S_MESSAGE_DELIVERY_TYPE | Null |
| MESSAGE_DESTINATION | Null |
| MESSAGE_STATUS | Null |
| MESSAGE_FAILURE_REASON | Null |
| S_MESSAGE_CONTENT_TYPE | Null |
OUT_CORRESPONDENCE_REF
| Field Name | Source/Value |
|---|---|
| PERSON_ID |
Service_request.request_person_id |
| CORRESPONDENCE_TYPE | Request_corr_configuration.correspondence_type |
| REFERENCE_NUMBER | Correspondence_item.reference_number |
| ISSUE_DT | Correspondence_item.issue_dt |
| SEQUENCE_NUMBER | Auto number generated |
| CAL_TYPE | Null |
| CI_SEQUENCE_NUMBER | Null |
| COURSE_CD | Null |
| CV_VERSION_NUMBER | Null |
| UNIT_CD | Null |
| UV_VERSION_NUMBER | Null |
| OTHER_REFERENCE | P_request_id|| ‘|’ || p_response_id |
| S_OTHER_REFERENCE_TYPE | ‘SRV-RQST’ |
Last Modified on 23 March, 2006