Purpose

This job sends email responses to Service Requests in Batch mode

Anticipated Frequency

As required

The purpose of this job is to send email responses to Service Requests in batch mode. Each email may comprise a response contained in the body of the email, as well as one or more attachments. The subject text for the email is taken from the Request Correspondence Configuration. The email address to be used is sourced from the Person ID record if it exists; otherwise form a current address record or a current person delivery type destination record.

The function creates the following correspondence records:

• Correspondence item
• Correspondence detail
• Correspondence detail attachment if required
• Outgoing correspondence
• Outgoing correspondence reference

The Issue Date and Message Content are populated in the Outgoing Correspondence/Correspondence Detail records.

This function also produces an exception report for any exceptions logged into the s_log_entry table while sending the email responses to Service Request person.

The Send Service Request Response Email block contains:

Parameters Tab

Select either ...

• Log Creation Date (LOV)

Or a combination of the following parameters ...

• Correspondence Type (LOV)
• Service Request Organisational Unit (LOV)
• Split Response If Max Size Exceeded check box

Rules/Notes:

Validations include:

• The person does not have a current valid email address
• Attachment file name not found in the specified directory
• Response size exceeded maximum limit for sending
• Attachment size exceeded maximum limit for sending.

Exception Report Layout:

Rules/Notes: