| Top of SRM | Index | Table of Contents | Feedback | |
SRMINTR2 - Service Request Glossary
| Field Name or Term | Description |
|---|---|
| Attachments | Attachments can be an additional information added to a response. For example, it can be images, letters, emails, etc |
| Batch Email Response | This enables institutions to send email responses in batch mode. This may comprise a response contained in the body of an email, as well as one or more attachments |
| Category Response Type | Clarifies the nature of the information to be provided to an enquirer. For example, Course, fees, accommodation, etc |
| Correspondence Type | The type used when an email directed to the account is read and created as an Incoming Correspondence item |
| Description | Description of an email account |
| Enquiry | Enquiries can either be Admission Application Specific (ADM) or General (GEN) |
| Enquiry Citizenship Category | The value to be recorded of the enquirer. For example, domestic student, international, Aboringine/Torres Strait Islander, etc |
| Enquiry Detail Status | A value to determine the status of an enquiry. For example, registered, active, on hold, completed, cancelled or batched |
| Enquiry Source Type | The source of an inquiry. For example, advertisement, newspaper, school liasion activity, etc |
| Enquiry Workflow | From within the Record Person Request function an institution can initiate the Enquiry Workflow process for each enquiry within a Service Request. This Enquiry Workflow process allows institutions to track the status of each Enquiry Workflow Instance and the cureent assignee |
| Immediate Email Response | Enables institutions to send a single email response immediately after the creation of a response |
| Mailbox Sequence Number | A system generated number |
| Organisational Unit Service Request Category Details | Which unit or individual within an Organisational Unit is to be assigned to deal with particular categories of Service Requests |
| Password | Mail server password |
| Person Query Summary | Information about an individual enquirer (student), such as name, sex, date of birt, email address, etc |
| Person Service Request | Details on an individual making a request to an institution about information. See the Person Service Request block in Maintain Service Request Incoming Correspondence (SRMF2300) |
| Provider | Pop3 or imap |
| Quick Service Request | Queries that can be answered on the spot and do not require further action |
| Record Enquiry Detail Response Type | This enables institutions to link one or more Response Types to a Service Request Enquiry Detail record. FAQs are examples of Response Types |
| Record Full Service Request | Any information that cannot be answered on the spot, or where the person details of the enquirer need to be recorded |
| Record Full Service Request Enquiry Details | This enables institutions to record Enquiry Details against a Service Request where the System Service Request Category Type is 'GEN'. Multiple Service Request Category Types can be recorded per Service Request |
| Request Correspondence Configuration | This enables institutions to define configuration details relating to Request Correspondence. Corresponsence types defined in CORF2110; the text to be used for the Subject of an email response, the name to be used for the Salutation and the Signature block text |
| Server | The relevant mail server |
| Service Request Reminder Details | Details to determine when reminders need to be sent or when tasks need to be escalated due to inactivity |
| Service Request | A request to an institution, either through email, phone (including SMS and Voicemail), fax, letter or in-person on information about the institution |
| Service Request Response | The institutions response to a request on information about the institution |
| Username | Mail server user name |
Last Modified on 22 June, 2005