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SRMF2100 - Find Person Service Request
Purpose |
This form enables a search for a Full Person Service Request |
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SubSystem | Enquiry Management | |
Normally Run by | Enquiry Specialist | |
Anticipated Frequency |
As required |
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Structure | Blocks | Find Person Service Request |
Person Service Request | ||
Service Request Enquiry Detail | ||
Buttons | Find Person (ADMF1211) | |
Calendar Lookup | ||
Find | ||
Clear | ||
Back or Back To Query | ||
Select (SRMF2000) |
This form enables the user to search for a Full Service Request that is recorded in the system by entering any combination of the following fields:
The retrieved records are displayed as a summary list. If a record is selected (using the 'Select' button in the Person Service Request block, it will be opened in Record Person Service Request (SRMF2000). This form can only be accessed via the Enquiry Search button in SRMF2000. |
The Find Person Service Request block contains:
The Person Service Request block contains:
The Service Request Enquiry Detail block contains:
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Rules/Notes: Validations include:
Request Category is a Mandatory field and is defaulted to 'ENQUIRY'. If Target Response Date range/Request Date range is used as a search parameter, all request with a Target Response/Request Date Date equal to or between the dates specified (inclusive) will be returned by the search. If one of the dates is entered but not the other ( i.e. only Start Date or only End Date is entered), the logic will be:
When searching Request ID, Surname and Given Names field, standard Oracle wildcards can be used. For example % or _. Do not use F7/F8 to execute search record, use the Find Button. If F7/F8 is pressed, a message ‘To retrieve records use the Find button’ will be displayed. |
The Person Service Request block An example of using SRMF2100. An Administrator may run a search on all Enquiries for the Owner Org Unit with a Request Status of 'INPROGRESS'. This search is likely to return more than one record in the Person Service Request block. The Administrator can then look down the list and bring up details on any that he/she believes require particular attention by selecting the 'Select' button and being taken to Record Person Service Request (SRMF2000). |
Rules/Notes: |
Field Source | Prompt | Display Type | Comments |
---|---|---|---|
SERRV.REQUEST_PERSON_ID | Person ID | Text Item | This field is used for selection criteria matching field SERRPV.REQUEST_PERSON_ID |
SERRV.REQUEST_PERSON_SURNAME | Surname | Text Item | This field is used for selection criteria matching field SERRPV.REQUEST_PERSON_SURNAME |
SERRV.REQUEST_PERSON_GIVEN_NAMES | Given Names | Text Item | This field is used for selection criteria matching field SERRPV.REQUEST_PERSON_GIVEN_NAMES |
SERRV.REQUEST_ID | Request ID | Text Item | This field is used for selection criteria matching field SERRPV.REQUEST_ID |
SERRV.REQUEST_DT | Request Date From | Text Item | This field is used for selection criteria matching field SERRPV.REQUEST_DT |
N/A | To | Text Item | Non database field and is used for selection criteria matching field SERRPV.REQUEST_DT |
SERRV.S_SERVICE_REQUEST_CAT | Request Category | Text Item | This field is used for selection criteria matching field SERRPV.S_SERVICE_REQUEST_CAT. It is a mandatory field and is default to ‘ENQUIRY’ |
SERRV.S_SERVICE_REQUEST_STATUS | Request Status | Text Item | This field is used for selection criteria matching field SERRPV.S_SERVICE_REQUEST_STATUS |
SERRV.OWNER_PERSON_ID | Owner Person ID | Text Item | This field is used for selection criteria matching field SERRPV.OWNER_PERSON_ID |
N/A | Text Item | Non database field, display Request Owner Person Name (PDV.CONTEXT-BLOCK_NAME) | |
SERRV.OWNER_ORG_UNIT_CD | Request Owner Org Unit Code | Text Item | This field is used for selection criteria matching field SERRPV.OWNER_ORG_UNIT_CD |
SERRV.OWNER_OU_START_DT | Text Item | Display Org Unit Start Date, next to field Request Owner Org Unit Code This field is used for selection criteria matching field SERRPV.OWNER_OU_START_DT | |
N/A | Text Item | Non database field, display Org Unit Description, next to field Org Unit Start Date | |
SERRV.S_SERVICE_REQUEST_CAT_TYPE | Enquiry Type | Text Item | This field is used for selection criteria matching field SERRPV.S_SERVICE_REQUEST_CAT_TYPE |
N/A | Text Item | Non database field, display Service Request Category Type Description | |
SERRV.TARGET_RESPONSE_DT | Target Response Date From | Text Item | This field is used for selection criteria matching field SERRPV.TARGET_RESPONSE_DT |
N/A | To | Text Item | Non database field and is used for selection criteria matching field SERRV.TARGET_RESPONSE_DT |
SERRPV._REQUEST_ID | Request ID | Text Item | |
SERRPV._REQUEST_PERSON_ID | Person ID | Text Item | |
SERRPV. REQUEST_PRSN_NAME | Person Name | Item | When build, the length of this column should increase as long as possible to show the full name of the person |
SERRPV.S_ERVICE_REQUEST_CAT | Category | Item | |
SERRPV.S_SERVICE_REQUEST_STATUS | Status | Item | |
SERRPV.REQUEST_DT | Request Date | Item | |
SERRPV.TARGET_RESPONSE_DT | Target Response Date | Item | |
SERRPV. REQUEST_PRSN_COR_ADDR | Current Correspondence Address | Item | |
ED.ENQUIRY_DETAIL_ID | Enquiry ID | Item | |
ED.SERVICE_REQUEST_CAT_TYPE | Enquiry Type | Item | |
ED.S_ENQUIRY_DETAIL_STATUS | Status | Item | |
ED.DESCRIPTION | Description | Item |
Last Modified on 22 June, 2005